Common Big White hot tub problems
- Not heating in deep cold: heaters and circulation pumps work hardest at mountain temperatures. A weak heater that coped in fall often gives out in January.
- Freeze risk after a power outage: if the power drops and the tub sits cold, the plumbing can freeze and crack. Call as soon as you notice.
- Buried or waterlogged covers: snow load breaks cover hinges and soaks the foam, which costs heat and money.
- Error codes and tripped GFCIs: moisture and cold are hard on electrical parts.
- Cloudy water between guests: heavy use by changing groups throws water balance off quickly.
Service for vacation rental owners
For a rental chalet, a broken hot tub can mean refunds and bad reviews. Regular service between guest stays keeps the water clean and catches problems before the next group arrives:
- Water testing and balancing
- Filter cleaning and replacement
- Drain, clean and refill on a set schedule
- Cover and equipment checks
Property managers looking after several chalets can ask about a recurring schedule.
If your tub stops heating
- Keep the cover on and closed to hold the heat.
- Check the breaker and GFCI, and reset once.
- Rinse the filter and make sure the water is above the skimmer.
- Note any error code and the brand, then call. Below freezing, don't wait.
Common questions
Do you come up to Big White?
Yes. Big White chalets and rentals are part of the service area.
Can you service the tub between guest stays?
Yes. Ask about a recurring schedule built around your bookings.
What should I do if the power went out?
Check the tub is heating again once power is back. If the water is cold or the pump will not run, call right away to avoid frozen plumbing.
Tell us the chalet location, the hot tub brand and what it is doing. (250) 999-3602